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Frequently Asked Questions 88games – Get Your Questions Answered

Here you'll find answers to everything Brazilian players ask most about 88games: registration, deposits, withdrawals, bonuses, Sports Betting, casino, Aviator, and much more. If you can't find what you're looking for, our Portuguese-language support is available 24 hours a day.

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Most visited topics

The most searched topics by Brazilian players on 88games.

Registration & account

How to create an account, KYC identity verification, required documents, multiple accounts, updating personal details, and closing your 88games account.

Deposits & Withdrawals

Pix, bank slip, credit card, PicPay, Mercado Pago, minimum amounts, processing times, fees, and how to resolve transaction issues.

Bonuses & Promotions

How the welcome bonus works, rollover requirements, validity, which bets count toward the requirement, VIP cashback, and how to redeem promotions on 88games.

Sports Betting

Available markets, live betting, cash out, parlay bets, void and refunds, official results, Brasileirão, Copa do Brasil, and Libertadores.

Casino & crash games

Aviator, JetX, slots, live casino, RTP, Provably Fair, how the Aviator multiplier works, and tips for playing responsibly at 88games.

Security & Account

Login, password recovery, two-factor authentication, account protection, responsible gambling, deposit limits, and self-exclusion at 88games.

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Registration & account

Signing up at 88games is free and takes less than 3 minutes. Go to the Sign Up, fill in your personal details (full name, CPF, date of birth, email, and phone number), create a username and password, confirm your email via the link sent to you, and you're all set — your account is active. Registration is exclusively for users aged 18 and over who are residents of Brazil. There are no fees or monthly charges to keep your account active.

No. 88games allows only one account per CPF, per email address, and per device. Creating a second account — even with different details — will result in the permanent suspension of all accounts linked to the same CPF. If you have lost access to your account, use the password recovery option or contact support via live chat. Never create a new account to resolve access issues.

For KYC verification you will need: (1) a government-issued photo ID — RG, CNH, passport, or CTPS; (2) proof of address issued within the last 90 days — water, electricity, gas, phone bill, or a bank statement showing your address; (3) a selfie holding the document next to your face. Documents can be submitted as photos taken on your phone. Review takes up to 24 business hours. We recommend completing verification right after registration to avoid any delays on your first withdrawal.

Log in to your account, go to "Settings," then "Personal Details." You can update your email, phone number, and address directly from the dashboard. Email changes require confirmation from the new address. CPF and date of birth cannot be changed after registration — if there is an error in those fields, contact support for review. We recommend updating your email before losing access to the old address, as it is needed for password recovery.

To permanently close your account, go to "Settings," then "Responsible Gaming." There you'll find the permanent self-exclusion option, which requires double confirmation. After 30 days from the request, the decision is irreversible. Any available real balance will be sent to your registered Pix key or bank account before closure. You can also request account closure through live chat support. For more information, see our Responsible Gaming.

Deposits & Withdrawals

88games supports all major Brazilian payment methods: Pix (any bank or key type), boleto bancário, Visa and Mastercard credit and debit cards, PicPay, and Mercado Pago. For bank transfers, we accept TED from Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian banks. The fastest option for both deposits and withdrawals is Pix — instant in both directions.

The minimum deposit via Pix is R$ 20.00. For boleto bancário the minimum is R$ 30.00. For credit or debit cards the minimum is R$ 25.00. For PicPay and Mercado Pago the minimum is R$ 20.00. There is no set maximum for deposits — higher amounts may require additional verification. If you have a deposit limit configured on your account, the system will block any amount above that limit regardless of the payment method.

Pix deposits are credited to your 88games account within seconds — as soon as the Pix is confirmed by your bank, the balance becomes available to bet. Bank slip deposits take 1 to 3 business hours after payment. Credit and debit cards are generally approved within 30 minutes. PicPay and Mercado Pago follow the same timing as Pix in most cases. If your deposit has not appeared after that timeframe, contact support and send proof of the transaction.

To withdraw, log in to your account, go to "Withdraw," select Pix as your method, enter the amount, and confirm with your Pix key. For accounts with full KYC verification, Pix withdrawals are processed in under 30 seconds, 24 hours a day, including weekends and holidays. For accounts without full verification, or withdrawals above R$ 500.00 on accounts less than 30 days old, processing may take up to 24 business hours. The minimum Pix withdrawal is R$ 30.00. There are no withdrawal fees at 88games.

Withdrawals may be placed under review or declined for several reasons: pending or incomplete KYC verification, a Pix key not registered under the CPF of the 88games account holder, a bonus balance with an unmet rollover requirement, a withdrawal request made too soon after a recent deposit with no bets placed, or a withdrawal attempt above the daily limit without prior approval. In all these cases, the live chat support team can explain the exact reason and guide you through the next steps. A withdrawal is never declined without a clear reason.

Yes. For security and anti-money laundering compliance, the Pix key used for withdrawals must be registered under the CPF of the 88games account holder. Withdrawing to another person's Pix account is not permitted — even for a family member. You may use any type of Pix key linked to your CPF: CPF, email, phone number, or random key. Accounts from any bank are accepted: Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, Inter, C6, and others.

Bonuses & Promotions

The welcome bonus is credited automatically after your first deposit — no promo code needed. The percentage and maximum bonus amount depend on the promotion active at the time of your registration. Check the current terms on the Promotions. The bonus carries a rollover requirement: you need to wager the bonus amount a set number of times before you can withdraw the resulting balance. Bets with odds below 1.50 generally do not count toward the rollover.

Rollover — also known as wagering requirement — is the number of times you need to bet the bonus amount before you can withdraw any winnings from it. For example: if you received R$ 100.00 in bonus funds with a 5x rollover, you need to place valid bets totaling R$ 500.00 before withdrawing any bonus winnings. Bets that are cancelled, voided, or placed at very low odds generally do not count. Your account dashboard shows your rollover progress in real time.

Every registered 88games player is automatically enrolled in the Bronze tier of the VIP Program. The weekly cashback is calculated on your net negative balance for the week — meaning total deposits minus total withdrawals and winnings during that period. The percentage ranges from 5% at the Bronze level up to 20% at the Diamond level. Cashback is credited every Monday morning with no request needed and no rollover requirement. The amount is credited as real balance — available for immediate withdrawal. For more details on tiers and benefits, visit the VIP Program.

No. The welcome bonus — like any casino or betting bonus — has a rollover requirement that must be met before withdrawal. This is standard across all betting platforms. What you can withdraw at any time is your real balance (deposits and winnings not tied to a bonus). Bonus balance and real balance are kept separate in your account dashboard, so you always know exactly what's available to withdraw. If you have questions about the rollover on a specific bonus, support can clarify it in under 5 minutes.

Expired bonuses cannot be automatically recovered — the expiry date is one of the conditions set out in the promotion. That said, reach out to support via live chat and explain the situation. In some cases, depending on your account history and circumstances, our team may be able to check whether any alternative is available. To avoid expiration, always check the validity of each bonus on the Promotions and in the bonus panel of your account.

Sports Betting

88games covers the major Brazilian and international competitions: Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, Premier League, La Liga, Bundesliga, Serie A, Champions League, Europa League, NBA, NBB, UFC/MMA, volleyball, basketball, tennis, Formula 1, e-sports (CS2, League of Legends, Dota 2, Valorant), and much more. For Brazilian football, we offer over 80 markets per match — result, handicap, corners, cards, top scorers, exact score, and dozens more.

Cash out lets you settle a bet before the final result — receiving an amount calculated based on the current probability of the event. If your bet is winning, cash out locks in part of the profit. If it's losing, cash out can recover part of your stake. Cash out is available on most live and pre-match bets at 88games. To use it, go to "My Bets", find the open bet, and click "Cash Out". The offered amount updates in real time as the game progresses — confirm quickly before it changes.

If a match is postponed by more than 36 hours from its original scheduled time, all bets are voided and the stakes are returned to the account balance. If the match is rescheduled within 36 hours, bets generally remain open. In parlay (combo) bets, the cancelled event is removed from the combination and the calculation is redone with the remaining events. For live bets, the result is settled based on the actual state of the match at the time it ends — including added time.

To place a parlay bet, select the odds from two or more different events and they will be added to your bet slip automatically. On the slip, the system calculates the combined odds (the product of the individual odds) and your potential return. Parlay bets offer higher returns, but every event must be correct for the bet to win. In most cases, you cannot combine two markets from the same match — for example, the result and exact score of the same game generally cannot be combined.

Yes. 88games offers live betting on the top Brasileirão Série A, Copa do Brasil, Libertadores, and Sul-Americana matches. During games, odds are updated in real time based on the score, match time, and on-field events. You can bet on the final result, next goal, corners, cards, and dozens of other markets while the match is in progress. For games with live streaming available on the platform, you can watch and bet on the same screen.

Casino & crash games

Aviator is a crash game by Spribe where a plane takes off and the multiplier climbs continuously from ×1.00. You can cash out at any point before the plane flies away — your stake is multiplied by the odds at the moment of cash out. If the plane flies away before you cash out, you lose your stake. You can place two simultaneous bets in the same round, each with an independent cash out. Each round lasts between 20 and 40 seconds. Results use Provably Fair technology — any player can verify the integrity of every round.

Provably Fair is a cryptographic technology that lets any player independently verify that the outcome of each round was determined at random — with no manipulation by the platform. In Aviator and other Provably Fair games, a cryptographic hash is generated before each round begins. After the round, you can use that hash together with a server seed and your personal seed to calculate and verify the result. Verification instructions are available directly in the game, on the info button for each round.

The 88games live casino features games from Evolution Gaming and Pragmatic Play Live, including: European and American roulette, multi-table blackjack, baccarat, live poker (Three Card Poker, Casino Hold'em), Crazy Time, Monopoly Live, Deal or No Deal, Lightning Roulette, and other game shows. Tables with Portuguese-speaking dealers are available at specific times. All streams are in HD and outcomes are determined in real time by the dealer — no random number generator involved.

RTP (Return to Player) is the average percentage of total wagered amounts that a game pays back in prizes over millions of rounds. A slot with an RTP of 96% returns, on average, R$ 96.00 for every R$ 100.00 wagered — but this is calculated over an enormous volume of rounds, not within any individual session. In practice, your sessions may yield significantly more or less than the RTP suggests. 88games publishes the RTP for all available slots on each game's page. Generally, slots from Pragmatic Play, NetEnt, Hacksaw, and NoLimit City have RTPs between 95% and 97%.

Yes. All 88games casino games, slots, crash games, and live casino titles run directly in your mobile browser — Android (Chrome, Samsung Internet) or iPhone (Safari) — no app download required. The games are built by providers in HTML5, delivering high performance and sharp graphics even on 4G connections. For live casino, a solid internet connection (4G or Wi-Fi) is recommended to ensure smooth HD video streaming.

Security & Account

Log in, go to "Settings," then "Security." Click "Enable 2FA" and scan the QR code with an authenticator app — Google Authenticator or Authy are the top recommendations, both free for Android and iPhone. After scanning, enter a code generated by the app to confirm activation. From that point on, every login will require this 6-digit code in addition to your password. Be sure to save the recovery codes shown during activation — you'll need them if you ever lose access to your phone.

On the login, click "Forgot my password." Enter your registered email and you'll receive a reset link within 5 minutes. The link is valid for 30 minutes — if it expires, simply request a new one. If you can't find the email, check your spam folder. If you no longer have access to your registered email, contact support via live chat — our team will verify your identity and help restore access using your account details.

Log in to your account, go to "Settings," then "Responsible Gaming." There you'll find options for daily, weekly, or monthly deposit limits in BRL, loss limits by period, and session time alerts. All limits take effect immediately after being set. Reducing a limit applies instantly. Increasing a limit is subject to a 7-day waiting period — a safeguard against impulsive decisions. For more information, see our Responsible Gaming.

Yes. 88games uses 256-bit SSL encryption on all connections — the same standard used by digital banks like Nubank and Itaú. Player data is handled in compliance with the LGPD (Law No. 13,709/2018). Casino games are provided by internationally licensed suppliers (Evolution Gaming, Pragmatic Play, Spribe, NetEnt), whose algorithms are regularly audited by independent bodies. For more information about our operating terms, see our Terms and Conditions.

Go to "Settings" and then "Responsible Gambling". Under the self-exclusion section, choose "Temporary Break" and select the period: 24 hours, 7 days, or 30 days. Confirm your choice and your account becomes inaccessible immediately — you will not be able to log in, deposit, or bet during that period. You will also stop receiving promotional emails. The break lifts automatically once the chosen period ends. If you need a permanent break, see our Responsible Gaming to understand the full process.

88games verifies age at registration and blocks accounts for users under 18. For protection at home, we recommend securing shared devices with passwords and separate profiles. If you suspect a minor is accessing your account, contact support immediately via live chat — our team can help strengthen the protections in place. Support can also guide you on parental control tools available on Android and iOS. See our Responsible Gaming for more information.
24/7 Support in Portuguese

If this page didn't answer your question, our live chat is available 24 hours a day, 7 days a week, with real agents in Portuguese.

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The average first response time in 88games live chat is under 5 minutes at any hour.

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For matters that require documents or detailed review, send an email to suporte@88games.click and receive a response within 24 hours.

Privacy guaranteed

Any information shared with support is handled with complete confidentiality and in accordance with the LGPD.

Everything you need to know about 88games, all in one place

Straight answers, no filler — for anyone who wants to understand how the platform works.

88games is an online betting and gaming platform built for Brazilian players — and that includes offering real support with answers that actually make sense for people in Brazil. This FAQ page was put together using the real questions that come in every day through live chat, email, and support: about registration, Pix, withdrawals, bonuses, Aviator, Brasileirão, live casino, and everything else that's part of the 88games experience.

One of the most common questions is about Pix withdrawals. The short answer: accounts with completed identity verification (KYC) receive withdrawals in under 30 seconds — including weekends, holidays, and overnight. There are no "business day" delays for Pix at 88games. The only situation where a withdrawal may take longer is when KYC verification is still pending. That's why the standard recommendation is to complete verification right after registration — even before your first deposit. When it's time to withdraw, the process will be immediate.

Another frequently asked topic is the welcome bonus and rollover. The bonus is credited automatically after your first deposit — no special code needed. The rollover exists because the bonus has a cost for the platform, and it ensures the funds are used for wagering rather than withdrawn directly. Rollover progress is visible in your account dashboard in real time, so you always know exactly how much is left before you can withdraw. Bets on Brasileirão, Copa do Brasil, Aviator, slots, and live casino generally count toward the rollover — with the exception of bets placed at very low odds.

If you're new to Aviator, here's how it works: a plane takes off, the multiplier starts at ×1.00 and climbs continuously. You cash out at any point before the plane flies away — your stake is multiplied by whatever number is on screen when you do. The unpredictability is what makes the game exciting, and Provably Fair technology ensures no result is ever manipulated. Any player can verify the integrity of each round using the cryptographic hash available in the round history.

In Sports Betting, 88games covers Brasileirão Série A in depth — over 80 markets per match, including result, Asian handicap, total goals, corners, cards, top scorers, half-time score, exact score, and dozens of live markets that only appear during the game. Cash out is available on most bets, both pre-match and in-play, letting you settle any bet before the final result at a value calculated in real time.

Account security is something worth taking seriously. 88games uses 256-bit SSL encryption on all connections — the same standard used by Brazilian digital banks. For an extra layer of protection, 2FA (two-factor authentication) is available and highly recommended: with it enabled, even if someone gets hold of your password, they still can't access your account without the code generated on your phone. Setting up 2FA takes less than 3 minutes in your account settings.

If you didn't find the answer you were looking for on this page, our support team is available 24 hours a day via live chat — no bots for complex issues, just real agents in Portuguese. The average response time is under 5 minutes. For matters involving documents or more detailed reviews, the email channel — suporte@88games.click — has a response time of up to 24 hours. 88games believes that great support is just as important as a great product — and works every day to uphold that standard.

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Any data shared with 88games support is handled with complete confidentiality and in compliance with the LGPD (Law No. 13,709/2018). No support agent will ever ask for your password — only identity confirmation for account access. For more details, see our Privacy Policy and the Terms and Conditions. Betting available to players 18 and over only — please gamble responsibly (Responsible Gaming).

Ready to get started? 88games is waiting for you.

Create your account for free, deposit from R$ 20.00 via Pix, and bet on the Brasileirão, play Aviator, access the live casino, and join the Bronze VIP Program — all in Portuguese, with Pix withdrawals in 30 seconds and 24-hour support.

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